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What You Agree To When You Use j59

These terms set out the rules for your j59 account — how it works, what we expect from you, and what you can expect from us.

Account eligibility rulesWallet and payment conditionsbKash, Nagad, Rocket useAccount suspension policyHow to raise a dispute
j59 What You Agree To When You Use j59
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and the integrity of your wallet transactions are things we take seriously. Here is how we handle the key areas these terms cover — from how your data is stored to what happens if you need to make a change.

Data Retention

We keep your account records for as long as your account is active and for a period after closure as required by applicable regulations. You can request a summary of what we hold by contacting support with your account ID.

Wallet Verification

When you link a bKash, Nagad or Rocket number to your account, we verify that the mobile wallet belongs to you. Withdrawals only process back to a verified wallet — this protects your funds from being sent to the wrong number.

Account Access Controls

Every login triggers an OTP to your registered mobile number. If you lose access to that number, contact support before attempting a recovery — we will walk you through the identity verification steps to restore access safely.

Requesting Changes

To update your registered mobile number, wallet details or personal information, submit a request through live chat or email. Changes to payment details require identity verification before they take effect.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or you want to raise a concern about how they have been applied to your account, our support team can help. You can reach us through live chat inside your account dashboard, by email, or through our social channels — whichever is easiest from your phone.

Team online

Live Chat

Open your account dashboard and tap the chat icon. Our team responds during operating hours and can walk you through any clause or account decision you want explained.

Email Support

Send your query to our support address with your registered account ID. We aim to respond to terms-related questions within one business day.

Social Channels

Reach us on our official social pages if you need a quick answer. For account-specific issues, always include your account ID so we can pull up your details.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering eligibility, wallet rules, account decisions and how to push back if something does not seem right.

Eligibility depends on your local law and the region you are in. You must be of legal age in your jurisdiction and in a region where access to this platform is permitted. We do not determine eligibility on your behalf.

No. Deposits must come from a mobile wallet registered in your own name. Transactions from third-party wallets are flagged during verification and may result in the deposit being returned and your account reviewed.

We notify you through your registered account before material changes take effect. Continuing to use your account after that notice counts as acceptance of the updated terms. You can always contact support if you have questions about what changed.

Contact our support team via live chat or email with your account ID and a description of the decision you want reviewed. We will look into it and respond with our findings, usually within one business day.

Yes. Send a data request to our support email with your registered account ID. We will compile a summary of the information we hold and send it to your registered contact details.

If your account is suspended, any verified wallet balance is held pending review. Once the review concludes, funds are either returned to your verified Rocket or Nagad number or handled according to the outcome of the review.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.